Terms of Service

Last updated: December 31, 2025

1. Acceptance of Terms

By accessing and using Steradian Insights ("Service", "Platform", "we", "us", or "our"), you accept and agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Service. These Terms apply to all users of the Service, including visitors, registered users, and administrators.

2. Description of Service

Steradian Insights is an organizational alignment assessment platform that:

• Measures leadership team perceptions of organizational capabilities
• Identifies areas where perspectives converge and diverge
• Provides aggregate, anonymized insights for strategic planning
• Generates organizational alignment scores and metrics

3. Account Registration and Security

Account Creation:

• You must provide accurate, current, and complete information during registration
• You are responsible for maintaining the confidentiality of your account credentials
• You must immediately notify us of any unauthorized use of your account
• You are responsible for all activities that occur under your account

Password Requirements:

• Passwords must be at least 12 characters long
• Passwords must include uppercase, lowercase, numbers, and special characters
• Administrators must change passwords every 90 days
• You cannot reuse your last 5 passwords

4. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree NOT to:

• Violate any applicable laws, regulations, or third-party rights
• Attempt to gain unauthorized access to the Service or other users' accounts
• Interfere with or disrupt the Service or servers connected to the Service
• Use automated systems (bots, scrapers) to access the Service without permission
• Transmit viruses, malware, or other harmful code
• Impersonate any person or entity or misrepresent your affiliation
• Collect or harvest information about other users without their consent
• Use the Service to send spam, unsolicited messages, or promotional materials

We reserve the right to suspend or terminate accounts that violate these Terms.

5. Data Privacy and Anonymity

Steradian is committed to protecting your privacy and ensuring anonymity:

• Individual Responses Protected: Your individual survey responses are never shown to your employer, sponsor, or administrators
• Minimum Sample Threshold: Organizational analytics are only displayed when 3 or more team members have completed surveys
• Aggregate Data Only: Only aggregate, anonymized insights are shared with your organization
• No Individual Identification: We use technical safeguards to prevent identification of individual responses

For complete details, please review our Privacy Policy.

6. Intellectual Property

Our Content:

The Service, including its original content, features, functionality, design, logos, and trademarks, is owned by Steradian and protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of the Service without our written permission.

Your Content:

You retain ownership of your survey responses and data. By using the Service, you grant Steradian a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, sublicensable, and transferable license to:

• Use, process, store, and analyze your data to provide the Service
• Generate aggregate, anonymized insights and analytics
• Create derivative works from aggregate data (in anonymized form only)
• Display aggregate insights to your organization (subject to anonymity protections)

This license is necessary for us to provide organizational alignment assessments and analytics. You represent and warrant that you have all necessary rights to grant this license and that your content does not violate any third-party rights or applicable laws.

7. Service Availability and Modifications

We strive to provide reliable service but cannot guarantee:

• Uninterrupted or error-free operation
• That the Service will meet all your requirements
• That defects will be corrected immediately

We reserve the right to modify, suspend, or discontinue the Service (or any part) at any time with or without notice. We are not liable to you or any third party for any modification, suspension, or discontinuation.

8. Disclaimers and Limitations of Liability

Service Disclaimer:

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. We disclaim all warranties, including but not limited to:

• Warranties of merchantability, fitness for a particular purpose, or non-infringement
• That the Service will be uninterrupted, secure, or error-free
• That results or insights are accurate, complete, or reliable
• That defects will be corrected

Perception vs. Outcomes:

IMPORTANT: Steradian measures leadership team perceptions of organizational capabilities, not actual business outcomes. Our assessments:

• Identify where leadership perspectives converge and diverge
• Provide data to inform strategic discussions
• Do NOT guarantee business results, execution success, or ROI
• Do NOT predict future performance or outcomes
• Should be used as one input among many for strategic decision-making

Limitation of Liability:

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL STERADIAN, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

• Loss of profits, revenue, data, use, goodwill, or other intangible losses
• Damages resulting from your use or inability to use the Service
• Damages resulting from unauthorized access to or alteration of your data
• Damages resulting from statements or conduct of any third party on the Service
• Any other damages arising out of or in connection with these Terms or the Service

OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE USE OF OR ANY INABILITY TO USE THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) $100.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. IN SUCH JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

9. Indemnification

You agree to indemnify, defend, and hold harmless Steradian, its affiliates, and their respective officers, directors, employees, agents, and service providers from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees and expenses) arising out of or relating to:

• Your use or misuse of the Service
• Your violation of these Terms or our Privacy Policy
• Your violation of any rights of another party
• Your violation of any applicable laws or regulations
• Your content, including but not limited to any claims that your content infringes or misappropriates any intellectual property or other rights of any third party

We reserve the right, at your expense, to assume the exclusive defense and control of any matter subject to indemnification by you, in which event you agree to cooperate with us in asserting any available defenses. This indemnification obligation will survive termination of these Terms and your use of the Service.

10. Termination

Termination by Us:

We may terminate or suspend your account and access to the Service immediately, without prior notice, for any reason, including but not limited to:

• Violation of these Terms or our Privacy Policy
• Fraudulent, abusive, or illegal activity
• Non-payment of fees (for paid accounts)
• Extended period of account inactivity (as defined in our policies)
• Request by law enforcement or regulatory authorities
• Discontinuation or material modification of the Service

Termination by You:

You may terminate your account at any time by:

• Contacting us at support@steradiansurvey.com
• Requesting account deletion through your account settings (if available)

Effect of Termination:

Upon termination: (a) your right to use the Service will immediately cease; (b) we may delete or anonymize your account information and data in accordance with our Privacy Policy; (c) you remain responsible for any fees accrued prior to termination; (d) provisions that by their nature should survive termination (including but not limited to intellectual property rights, disclaimers, indemnification, and limitation of liability) will survive.

11. Dispute Resolution and Governing Law

Governing Law:

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.

Dispute Resolution:

Binding Arbitration: Any dispute, controversy, or claim arising out of or relating to these Terms, the Service, or the relationship between you and Steradian shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, except where prohibited by law.

• Arbitration will be conducted in English in Delaware, United States
• Arbitration will be conducted by a single arbitrator
• The arbitrator's decision will be final and binding
• You waive any right to a jury trial
• You waive any right to participate in a class action lawsuit or class-wide arbitration

Exceptions: Notwithstanding the above, either party may seek injunctive relief in any court of competent jurisdiction to protect intellectual property rights or to prevent unauthorized access to or use of the Service.

Small Claims: If your claim qualifies, you may bring it in small claims court in Delaware instead of arbitration.

12. General Provisions

Entire Agreement:

These Terms, together with our Privacy Policy and any other legal notices published on the Service, constitute the entire agreement between you and Steradian regarding the Service and supersede all prior or contemporaneous agreements, communications, and proposals (whether oral, written, or electronic) between you and Steradian.

Severability:

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect and enforceable.

Waiver:

The failure of Steradian to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by an authorized representative of Steradian.

Assignment:

You may not assign or transfer these Terms or your account, in whole or in part, by operation of law or otherwise, without our prior written consent. We may assign these Terms or any rights hereunder without your consent. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties, their successors, and permitted assigns.

Force Majeure:

We shall not be liable for any failure or delay in performance under these Terms which is due to causes beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, network or infrastructure failures, or failure of third-party service providers.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by:

• Posting the updated Terms on this page
• Updating the "Last updated" date
• Sending an email notification to the address associated with your account (for material changes)

Your continued use of the Service after changes become effective constitutes acceptance of the modified Terms. If you do not agree to the modified Terms, you must stop using the Service and terminate your account in accordance with Section 10.

14. Contact Information

If you have questions about these Terms, please contact us:

Last updated: December 31, 2025